Here are our FAQs. If you have an unanswered question on this page, contact us through the CONTACT page.
How do I know where my order is ?
For each order placed on our website, you have access to a tracking number that allows you to track and follow your order. You will receive the link via e-mail as soon as your order has been shipped (please check your spam box).
When is my order processed?
In order to guarantee your satisfaction, and ensure you receive your products as soon as possible, we ship your package 1~3 days after you place your order on our website.
What forms of payments do you accept ?
We accept Mastercard, Visa, Amex, and PayPal.
How can I return my order?
To make a return, the customer must contact Tress Diary from the CONTACT page of the site to organize the return of the order. Upon receipt of the returned order, Tress Diary will contact the customer or, in the case of a refund request, make the necessary refund.
What is the delivery time?
Depends on the distance between your address and our warehouse. Delivery for the USA is approximately 10-15 days.
Do Tress Diary Products work for all hair types/textures?
Yes, our products are suitable for all hair types and textures.
What are the ingredients used in Tress Diary products?
You can visit our website to see the ingredients of each product. We use mainly natural ingredients designed to grow and care for your hair in the best, possible way.
Can I use Tress Diary products on relaxed hair?
Our products can be used on relaxed hair. Of course, the results are more visible on natural hair, but clients see results on relaxed hair as well.
Do hair growth products really work ?
We've received positive feedback from many of our clients who have seen significant improvements in their hair growth and overall hair health after using our products. Our hair growth formulas are crafted with natural ingredients that work to nourish the hair and promote faster growth. While we can't guarantee that our products will work for everyone due to the uniqueness of each individual's hair, we offer a 2-month money-back guarantee if you don't see the desired results.
